Terms of Service

By accessing timanti.in, creating an account, or making a purchase, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, please discontinue use of our services.

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information
• Comply with all applicable laws and regulations

Account Creation:

• You may need to create an account for certain services
• You're responsible for maintaining account confidentiality
• You must provide accurate, current, and complete information
• You're responsible for all activities under your account

Account Security:

• Choose a strong, unique password
• Do not share your login credentials
• Notify us immediately of any unauthorized access
• We're not liable for losses due to unauthorized use

Product Details:

• We strive for accuracy in product descriptions, images, and specifications
• Colors may vary slightly due to screen settings
• Jewelry dimensions are approximate
• Diamond certifications provided by independent gemological labs

Pricing:

• All prices are in Indian Rupees (INR) unless stated otherwise
• Prices include applicable taxes (GST)
• We reserve the right to change prices without notice
• Price at time of order confirmation applies
• Gold prices fluctuate; custom orders priced at current market rates

Availability:

• Products may sell out or become unavailable
• We reserve the right to limit quantities
• Made-to-order items subject to availability of materials

Order Process:

• Placing an order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order confirmation email indicates acceptance
• We may cancel orders for fraud, pricing errors, or unavailability

Payment Terms:

• Payment required at time of order (or 50% for custom orders)
• We accept [list payment methods]
• All payments processed through secure gateways
• Failed payments may result in order cancellation

Custom Orders:

• Require 50% advance payment (non-refundable after production begins)
• Balance due before delivery
• Timeline estimates provided; actual delivery may vary
• Design approval required before production

Shipping:

• Free shipping within India
• Delivery timelines are estimates, not guarantees
• Fully insured shipments

Delivery Issues:

• Risk passes to buyer upon delivery
• Inspect package immediately upon receipt
• Report damage/defects within 48 hours
• We're not liable for delays beyond our control

30-Day Return Policy:

• Products must be unused, undamaged, in original packaging
• Return shipping is managed by us 
• Product is inspected and approved for return 
• Refund processed within 8-10 business days

Exchanges:

• Lifetime exchange available (see Exchange Policy page)
• Subject to terms and conditions
• Customized items not eligible

Non-Returnable Items:

• Customized, engraved, or personalized jewelry
• Items without original invoice and certificate
• Damaged or worn jewelry

Lifetime Exchange:

• See detailed Lifetime Exchange Policy
• Subject to jewelry condition and documentation

Lifetime Buyback:

• See detailed Buyback Policy
• Valuation based on current market rates

Exclusions:

• Custom pieces not eligible for standard return/exchange
• Terms detailed on respective policy pages

Your Responsibility:

• Proper care and maintenance of jewelry
• Regular cleaning and inspection
• Professional cleaning recommended
• Avoid exposure to chemicals, extreme temperatures

Our Repairs:

• Repair services available (charges may apply)
• Sizing services offered
• See Repairs and Sizing page for details

Ownership:

• All content, designs, logos, and trademarks are owned by Timanti
• Product images, descriptions, and designs are protected
• Custom designs created for you remain confidential

Usage Restrictions: You may not:

• Copy, reproduce, or distribute our content
• Use our trademarks without permission
• Reverse engineer or copy designs
• Use our website for commercial purposes without authorization

Reviews and Testimonials:

• You may submit reviews and testimonials
• You grant us license to use, display, and promote your content
• Content must be truthful, respectful, and non-offensive
• We reserve the right to remove inappropriate content

Photography:

• You may share photos of purchased products
• Tag @timanti.in for potential feature
• We may request permission before reposting

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Submit false or misleading information
• Engage in fraudulent activities
• Attempt to hack or disrupt services
• Use bots, scrapers, or automated tools
• Harass or abuse our staff or other customers

To the Maximum Extent Permitted by Law:

• We're not liable for indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the product
• We're not responsible for third-party service failures
• We don't guarantee uninterrupted or error-free service

Exceptions:

• We remain liable for willful misconduct or gross negligence
• Consumer protection laws may provide additional rights

Product Information:

• We strive for accuracy but don't guarantee perfection
• Lab-grown diamonds have same properties as natural diamonds
• Jewelry may vary slightly from images due to handcrafting

External Links:

• We're not responsible for third-party websites
• Review their terms and privacy policies separately

You agree to indemnify and hold Timanti harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of our services
• Your infringement of third-party rights

Governing Law:

• These Terms governed by laws of India
• Subject to jurisdiction of [City] courts

Dispute Process:

1. Contact customer care for resolution
2. Good faith negotiation within 30 days
3. Mediation if necessary
4. Legal proceedings as last resort

• Modify these Terms at any time
• Changes effective upon posting
• Continued use constitutes acceptance
• Material changes communicated via email

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our services or staff

Upon termination:

• Outstanding orders will be fulfilled or refunded
• Your account access will be revoked
• These Terms survive termination where applicable

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full effect.

These Terms, along with our Privacy Policy and other policies, constitute the entire agreement between you and Timanti.

Email: info@timanti.in
Phone: +91-9820059416
Address: Auracarat Pvt Ltd
C-207, Crystal Plaza, New Link Road, Andheri West. MUMBAI 400053