Our Commitment to Your Investment - Lifetime Exchange and Upgrade

TIMANTI provides you with the option to exchange or upgrade your jewellery at any time.

You will receive 100% of the prevailing market price of gold and
80% of the prevailing market price of lab-grown diamonds studded in the jewellery.
Labour charges, shipping charges, certification fees, and GST will be deducted.

The eligibility criteria require that the total value of the new purchase be equal to or higher
than the value of the jewellery being exchanged.

• 
  Jewellery that is engraved or personalised will not be eligible. Should you still wish to exchange,
  the terms will be communicated on a case-to-case basis.
  
• 
  If the jewellery is damaged or not in satisfactory condition, the assessed value of the damage
  will be deducted, and the revised exchange value will be communicated to you.
  
• 
  Jewellery not accompanied by the original invoice and IGI certificate will not be eligible.
  

Use one of our convenient options to exchange or upgrade any jewellery purchased at a TIMANTI Retail Store
or on www.timanti.in.

You may present the jewellery at our store or contact our customer service team to initiate an online exchange.
You are requested to present the jewellery in its original condition, along with the original invoice and IGI certificate.

If you wish to avail of an online exchange, please contact our customer service team to arrange a pickup from your registered address.
We will organise insured shipment to our warehouse at no cost to you.

Upon receipt of the jewellery at the TIMANTI warehouse, it will be assessed for quality and compliance with all requirements listed above.
If everything is found to be in order, your exchange request will be processed.

We will share an exchange value quote based on the deductions mentioned above.

If there are any concerns regarding the condition of the jewellery or any requirements not being met,
the assessed value of the damage will be deducted, and the revised exchange value will be communicated to you.

In addition, where discounts, promotional offers, gold coins, or loyalty rewards were applied at the time of purchase,
their value will be deducted from the exchange amount.

Once the jewellery is approved for exchange, you may make a new purchase immediately. If you are undecided on your next piece,
we will issue a Credit Note valid for 3 months from the date of issue.

You may use the Credit Note to select your new piece of TIMANTI jewellery in-store or redeem it online at
www.timanti.in.