PRIVACY POLICY

When You Place an Order:

• Name, email address, and phone number
• Delivery address
• Payment information (processed securely by our payment partners)

When You Browse Our Website:

• Device and browser information
• Pages you visit
• IP address and location (city/state level)

When You Contact Us:

• Messages, emails, or calls with customer service
• Customization preferences and design requests
• Photos you share for custom orders

• Process and deliver your orders
• Send order updates via email/SMS
• Provide customer support
• Handle customization requests
• Improve our website and products
• Send promotional offers (only if you agree)

We Share Your Information With:

• Delivery Partners - To ship your jewelry
• Payment Processors - To process secure payments
• Certification Labs - For diamond grading (name only)
• SMS/Email Services - To send order updates

We Never:

• Sell your personal information
• Share your data for others' marketing
• Give your information to third parties without reason

Legal Requirements: We may share information if required by Indian law or court orders.

• All payments processed through secure, encrypted gateways
• We don't store your complete card details
• Payment partners are PCI-DSS compliant
• UPI, Cards, Net Banking, and Wallets supported

Marketing Messages:

• Unsubscribe anytime by clicking the link in emails
• Reply STOP to SMS messages
• Call us to opt out: [Customer Care Number]

Account Information:

• Update your details in your account settings
• Request account deletion by emailing us

Cookies:

• Our website uses cookies for better experience
• You can disable cookies in browser settings (may affect website functionality)

We protect your information with:

• SSL encryption on our website
• Secure servers and regular backups
• Limited employee access to data
• Regular security reviews

However, no system is 100% secure. We do our best but cannot guarantee absolute security.

We Keep Your Information:

• Order history: 7 years (for accounting/tax purposes)
• Account data: Until you delete your account
• Marketing data: Until you unsubscribe

Our website is for adults (18+). We don't knowingly collect information from children.

Our website may link to other sites (social media, payment partners, etc.). We're not responsible for their privacy practices. Please check their policies.

We may update this policy occasionally. Changes will be posted on this page with the updated date. Continued use of our website means you accept the changes.

Under the Information Technology Act, 2000 and Consumer Protection Act, 2019, you have the right to:

• Know what information we have about you
• Request corrections to your information
• Withdraw consent for marketing communications
• File complaints with appropriate authorities